CSR stakeholders satisfactory survey
Over the past period, TTT has conducted a CSR and satisfaction survey among its most important stakeholders. Questions about the CSR policy at TTT and the attention for this theme from the company were raised with customers, suppliers and employees. In addition, a satisfaction survey was carried out for all employees as well as for a selection of customers. This research covers both the CSR objectives of TTT, the experience of the order process for customers and the employees' own opinions.
CSR
- TTT objectives are considered to be reasonably important (3.5 out of 5)
- It is unanimously important that TTT actively pursues a CSR policy
- TTT scores well on CSR activities
- Some indicate that CSR must be practically approached and must not 'knock out'
Customer satisfaction
In general, customers are very satisfied. The most important results can be summarized as follows:
- Very satisfied with quotes regarding reaction speed and completeness
- Very satisfied with reaction speed and quality response to technical / substantive questions
- Satisfied with the handling of complaints, if they already occurred
- In some cases, a longer delivery time ex works from non-stock items
- A point of attention is the occasional communication, timely and systematic information about changes in delivery times; generally, however, this is going well
Research at suppliers:
- Almost all suppliers consider it important that TTT actively pursues active CSR policy
- Various suppliers place emphasis on socially responsible policy and the prevention of child labor and forced labor in the chain. They are also actively involved in this.
- It is good that TTT takes the lead in the area of CSR, this is becoming increasingly important
- TTT scores well on CSR activities
Research at suppliers:
- TTT objectives are considered important (average 3.9 out of 5)
- TTT is active in the area of CSR and can not improve much here.
- Employees are certainly satisfied with working conditions and employment conditions
- The culture of the organization is experienced as pleasant and informal
- Customers prefer to question CSR in a different way
